Re: Fault Light on Openreach Fibre to the Premises Box. We connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses – large and small – to the world. Simply push the tool into each of the v-shaped connectors where the extension cable wires are located. @Mark20 You will need to contact Sky to report this external fault. It had no BT open reach logo on it, but beneath the front panel is the test socket; so I know this is the. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. Openreach have not been yet (7th Dec) so how long before installation do Openreach do their part of the installation. Next, you need to drill two holes in the wall where the Openreach master socket needs to be installed. (This number is reserved for calls about our. Openreach introduced these in 2016 and in 2019 it became possible to upgrade them to handle 512 ports (we don’t have any good pictures of the. Underneath the box, from left to right, are 3 connectors – power, LAN out, optical fibre in, That middle one is the one that goes to your router. How you can help. Designed by westhill. Reply. " Full Fibre uses FTTP technology, which means the fibre connection runs directly to your house. Off the shelf "routers" are really a modem, router, switch, and access point all rolled into one box. The telecommunications services described in this publication are subject to Wed 23 Nov 2022 // 12:44 UTC. 36 Comments. ; Check that the thin white fibre optic cable is fully inserted. Unfortunately not many network providers agree with me. I called sky who eventually said the would escalate to openreach but i have no timescale for a resolution or any way to track the fault. Or alternatively try this (its lifted off the Openreach webpage) Damage:If you see broken or missing manhole cover, telephone poles that have been blown down by gales, street cabinets that have been affected by flooding or obviously vandalised, please dial 0800 023 2023 and select Option 1. 2: Seeker. They have a range of colours (white, grey and brown) so as to make the boxes unobtrusive. Cue several months of waiting. Its lights should all glow a steady green. Openreach have a standard process as you would expect when installing full fibre to a property, this including the external box you make reference to and its called a CSP. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. If and when you order FTTP OR will replace your current phone line with a hybrid copper / fibre cable (though in due time I suspect it'll be fibre only). g. But fret not, because we are here to lend a helping hand. If you can find the outside box, I'd be inclined to remove the wiring your side of that box. If someone has helped give them Like. Or you can call Crimestoppers on 0800 555 111. As we reported back in February 2021, Openreach have been conducting somewhat of a proactive policy review of this issue, and they recently shared their latest thinking with PIA ISPs. 28-06-2022 8:47 PM - edited 28-06-2022 8:47 PM. #2. If you request services that require the Openreach services to go over other. Following government pledges to roll out full-fiber broadband access to all areas of the country by. Is this Openreach ‘box’ a CBT or a CSP ( assuming you are correct in thinking it’s part of the ‘ fibre’ network ) , a CBT would be unusual unless the property in question was part of a terrace, and the copper pair distribution was from an external wall block , in which case the fibre distribution can simply mirror this , so the CBT is in effect. , You have placed a new cable across my property to close to the house This is normally done from the test socket of the NTE5 (having removed the front cover/filter plate and using a micro filter. Sand and wipe clean. Unless it's causing a major inconvenience and not just an aesthetic one, I'd just move on. The Openreach part of the connection is OK ( indicated by the solid PON light ) connect your BT hub to the ONT , possibly with a different Ethernet cable to the usual one ( to eliminate it as the problem ) what is the status of the Hub lights ( once it’s had chance to sync ). Can’t get our Ultrafast Full Fibre Broadband yet?30 May 2023 11:41 PM. It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more. 8. Lloyds Banking Group has pledged to retain the independent board brought in to oversee the sale of The Daily Telegraph during a government probe into its potential purchase by an Abu Dhabi-backed. As I mentioned above, you should ensure the freeholder is aware . We've also set up a dedicated Highways Authorities e-mail address which you can use to contact us for updates on any existing defective apparatus issues including updates and escalations. It's the council's land, if the council say it's ok, it's ok. British Telecom have segregated their physical network from their service industry. Beauty is in the eye of the beholder. Some modems have multiple ports. How to report crimes and scams. Discover Openreach and what we do. How it all works. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Post 3 of 20 1,061 Views. policing, CoS, CFM or whatever could be totally broken. Openreach can't complete my fibre installation until two defective poles have been replaced, which is in hand. The 5 Pilot Exchange Closures. Full Fibre (Fibre to the Home): Check your wiring and set-up. Home Hub, Smart Hub. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. Openreach equipment on my house. The cutting edge ‘25G PON’ technology, pioneered by Nokia, can deliver download speeds. 6 box using PPOE. poles/wires/cabinets) or make a complaint about how we work carried out. He didn't even bother getting the Openreach modem out of the box or. It then feeds into the ONT in the same manner as it exits the MS. #29. Openreach ( BT) will today add 551 new UK cities and towns to the rollout plan for their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband ISP network. Its a private property and new build. Dropwire 10 demands particular care in stripping, as it contains supporting wires which are very sharp when cut. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. BT Openreach decided to cover the dark-green box in stonewall camouflage. Join the 2,015 people who've already reviewed Openreach. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Thankfully uno has published the most recent list of approved devices. At present, if a postcode is. Consumers say: Talk about a, Broken landline. It’s about what you say and how you say it. You can't get relocation kits from Openreach though - it's also not *that* expensive to pay them to come and move all the cabling for you if you want it. Their responsibility terminates at their. I have used my Openreach modem with both pfSense and Ubiquiti kit, no drama at all. Technically it's the responsibility of whoever damaged the cable - pass the details of the neighbour and the contractors details if you have them to BT and fully explain to the engineer what happened. They put box drilled to wall with wires hanging down like your in a hospital every were the router is in the wrong room and a horrible cable going up my new white render wall in the middle and. Turn your broadband equipment off and then on again. Fix your Apple and Android devices—and buy all the parts and tools needed for your DIY repair projects. PON and LOS (left-hand lights) PON solid green. Reply. I have tried resetting both modem and hub. Results render the broadband box near. survey and audit Openreach equipment affected by your project, protect them while you’re. The following is a new article about the latest OR ONT. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. You will then need to contact Virgin Media since, unlike other providers, Virgin runs its own network, rather than using Openreach. We'll use the information you provide to report the issue to the necessary maintenance team in your area. We'll kudo your comment to let you know we're acting on it. If someone answers your question correctly please let other. Some wires may need to be trimmed. Sponsored Links. Normally they do tell the end customer what is going on out of courtsey but as Sky have placed the order they only have to tall them. Pictured is an upgraded version of their H200 series cabinet, which enables it to handle up to 384 ports for FTTC (VDSL2) based superfast broadband connections. Rather pay twice as much to Virgin than put up with this again. How to report a problem. Missed appointments. Would Openreach have carried out the work getting fibre up a private access track to a property or will this have been done privately? (Its probably a good 300 yards of access farm track up to that. The email address can be found in the briefing our Openreach Streetworks Consultant has shared with you. BT Openreach issue a special tool and end-protectors for handling it. 4). Message 3 of 10. . 5Gbps for obvious reasons – this is just the next most suitable standard after 1G. Put simply, Openreach is the part of the BT Group that runs the UK’s entire broadband infrastructure. - Openreach maintains the UK's local access network - We know where fibre broadband is effecting your phone or broadband supply please contact your provider's contact details. If any have not been pushed home fully, this will hopefully cure the problem. Use the drywall patch kit to patch the hole. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. “@OpenreachHelp I’ve had a broken ONT fibre box since 07th Jul. Usually there is a box on the outside of the house where the cable - for example - comes out of the ground. Thu 5 Nov 2020 04. Openreach declares that 93. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. 44 per metre. This is a small network termination point. Even if they use standard commands does the 3rd party ONT even support all the. The company confirmed the reinstatement of a dividend to shareholders. 16 per metre, now it is £0. Re: Openreach box looks fine but no Internet. Residents in a Peak District village have been unable to contact the outside world for three weeks since Storm Babet damaged an essential telecoms wire. If a repair or installation is required, it’s Openreach who will send an engineer, not your provider. Is there a way to contact openreach to enquire? Used there post code checker and it. Carrickfergus, Ballyclare, Glengormley * – all in County Antrim, Northern Ireland. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. Model MT992. Post 3 of 20 1,055 Views. If it is Optical fibre then it would not be affected. 5m along the outside wall of the house (marked with a Black Dashed Line) My main reason for this is there is no electric points anywhere near. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the. • Fit the double back box to the wall. They then asked for a picture of the setup, and upon seeing it, commented that the router should be plugged into the BT open reach master box, which would be located somewhere in the house. _____ Sky Q 2TB v2 (Q150. When my original ADSL (currently 76mb line) was installed, the. 75 miles from fibre cabinet. Posted by a Superuser, not a Sky employee. Network access provider Openreach has today launched a new consultation on their plans to close 4,600 exchanges across the United Kingdom, which is largely reflective of the inevitable move away from copper-based broadband lines and toward a Fibre-to-the-Premises orientated future. If I provide tea and hobnobs would they release the cable and re. • Fit RJ45 modular boxes. The CBT is that odd looking rectangular black box at the top of a pole with circular nodules sticking out – they can usually handle up to 12 ports and in busy areas may become full. , You have placed a new cable across my property to close to the houseThis white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. This was at 11. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. Check all the cables are connected properly and haven’t come loose. The replacement master socket has two banks of connectors 1,2,3 and 4,5,6. Equipment includes (see images above):. BT confirmed they have activated the. @DaveR118. The Marvels earned $10. 00L) + ; 2x Mini. It is a metal-mounted product, which comes combined with two sections that are given separate descriptions by the Openreach website; the ‘master’ and the ‘secondary’ sockets. 5mm diameter core. Just a contract. In a statement, James Lilley, Openreach director of Managed Customer Migrations, described the new stop-sell orders as “a really big. I fear the day a box needs to be repaired or something and they will say 'min 3 weeks for any appointment' as they do now for even escalated issues. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. TEL 1: Digital voice customers can use this to plug in a telephone. The line between cable boxes was identified as the problem and supposedly fixed. This box needs to be close to your router and they'll both need to be near a plug socket. This time I have a brown one to match the brickwork. If your provider needs to send an engineer then they should. BT's Openreach division, which runs the UK's broadband infrastructure, should become a distinct company, but not be split off from the BT group, says regulator Ofcom. Espoo, Finland – Openreach and Nokia have conducted the UK’s first ever tests of a new ‘Full Fibre’ technology, which could deliver ultra-reliable broadband services that are ten times faster than today’s UK standard deployments. It’s in the grass verge on a road with no pavement. 25,842. 2 - Blue wire. But this is about to stop. According to Suffolk police, a number of BT Openreach boxes were broken into and £60,000 worth of copper cable has been stolen. Its provisioned by Openreach so as others say you get a limited selection of ISPs. There is then usually a cable from that box in through the wall to the master socket. For FTTP to work, does the street need a junction box/exchange and then houses connect into that, rather than a tee off a fibre cable?. The latest batch of locations accounts for a total of 5 million extra premises, all of which will be upgraded as part of their £15bn project to cover 25 million premises by December 2026. Once that permission is granted, your address might be added to our plans. It's not. If the CBT was broken that could well explain the LOS light, but now it’s a flashing PON light, that suggests the CBT is fixed , or if it was a faulty port ( not the. There should be four wires inside the wall, each a different color; red, green, black and yellow. Fit the Duct 54/56 Swept Tee. I reset everything to see if that helped but it didn't. Re: Ont power cable. 07-09-2022 3:00 PM. ”Openreach Land Line Exchange Closures 2023. If i reboot the pfSense box, sometimes there is a internet connection, sometimes there is no internet connection. Leave the ONT powered up is my advice. 0 Likes. Spine duct access was originally £1. Openreach’s Local FTTP Build Notifications (Emails) 07/03/2023 – We’ve added your area (and specific address) to our build plans and are on course to deliver by Mar/2023. For the unaware, Openreach is a company that owns the pipes and cables that connect the overwhelming majority of homes and businesses in the UK to the national. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. Yes. It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more slack than usual. I moved house on 30th November and Plusnet arranged for an OpenReach engineer to connect me up for PlusNet Fibre Plus which I had at my old address. The Openreach team are coming next week to remove my two redundant copper lines from the pole to my house (no charge, by the way). Virgin Media. Trace the cables around the house until they go in through the wall, the ONT will likely be on the other side of that wall. Select your cookie preferences We use cookies to bring you a great browsing experience - and to find ways to make it. You sound like my wife, she got all uppity when Openreach put a box outside our house. Broadband and wi-fi. Your hub lights show what the hub is doing and if everything is working. Mk4. BT Openreach. Perhaps they want to replace the. You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. Download speeds of up to 330Mbps. . First they said there was a blockage, the first visit confirmed this and installed all the boxes inside and outside the house! BUT apparently did not fill out the right paperwork to send the right follow. 0. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. Openreach charge the ISP, or a wholesaler who supplies the ISP, for the 'line' in the first instance. We just bought a brand new house pre-wired for BT with an Openreach master box in a cupboard under the stairs and phone and ethernet extension sockets in the living room next to the TV aerial socket - where you would expect them to be. Login. Re: Full Fibre Installation. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. That’s the majority of the UK’s. In both cases, the cable runs directly from one of our exchanges. New BT customer. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Technically it's the responsibility of whoever damaged the cable - pass the details of the neighbour and the contractors details if you have them to BT and fully explain to the engineer what happened. If you have found. There is a power adaptor that plugs into the mains and the other end plugs into the FTTP box, this powers it all up. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. Asked By: Angel Long Date: created: Dec 03 2022. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Post 3 of 20 1,061 Views. Discover the differences between FTTP and FTTC. Openreach modem dsl light off. Reply. Locations of the boxes include Wyke Regis, Weymouth Town Centre. 9 February 2016 at 3:54PM. My issue is not with indentifying the problem, there's clearly a knackered connection somewhere. Let's fix the world, one device at a time. Gently pull the wires so that you can remove the old jack. Gisela Robinson paints one of the BT boxes near English Bridge in Shrewsbury. Apologies for the inconvenience caused. I was just thankful for the brilliant broadband. Openreach has 536 reviews (average rating 1. PON flashing and LOS off. Openreach has generated a furious response from alternative UK broadband networks (AltNets) after they introduced a new fee on certain FTTP linked connections, which broadband ISPs have described as being “punitive” and a “blatant attempt by [the operator] to regain a monopoly” that is likely to “slow the rollout of full fibre. You could also unscrew the wall outlet and take a look to see if it appears to be wired correctly. CBTs on the fascia of a building are one thing in high streets where they sit above commercial signage and don't affect the overall look of the structure. My fibre cabling is tied to a drainpipe (from the outside wall box to the entry point) and I am having new guttering and downpipes in the spring. Moving from Sky super fast to ulterfaat plus (full fibre) next Tuesday 13th Dec . Find out more. However, do note that if the damaged cables are your side of the Openreach box, they are you responsibility, not Openreach’s. A cable tester is the simplest thing to do then. Concrete cover to BT Openreach box is still missing/broken. The connection is intermittent. FTTP is available to ISPs as a wholesale service but due to the expensive installation costs not many are offering it at the moment. Openreach won’t fix our fault. Urgently needed openreach socket replacing phones nor working but line is fine box broken its a dual one Internet and phone line box . joint box Duct 54/56mm 90mm Tee Duct 56 50mm 50mm Ø12mm Service hole 300 to 770mm Ground level Duct Bend 56 Copper 1 Copper 2 Installation for houses 2 Duct presentation – houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. The most common examples are: Cast iron cabinet Steel cabinet Fibreglass cabinet All-in-one cabinet Single door cabinet (with replacement steel door) How to spot one of our. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. Delayed repair following loss of service. 02-12-2014 11:10 PM. 10 Sep 2023 07:56 PM. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. @bill888. Now future firmware updates are also due to end. Our BT Smart Hub 2 and TV Box arrived today. BBU:. Spine duct access was originally £1. The ONT tends to be installed inside your home (wall. You need a router as well, and it will most likely have to be Sky's own router. Rented propertythere is a Huawei: Openreach modem fitted, but I have a Hub 6 on an infinity package, how do I set this up? Does the openreach box need turning off? and simply plug the hub 6 into the double socket without the filter? Seems odd to not us the openreach box if that is the case, as yet we have no broadband on the hub 6 only the flashing purple light?More than three million homes and businesses have already taken up an ultrafast service over the Openreach network, a take-up rate of more than 30%. 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in. PON solid green. Solved: Hi, There is a BT manhole/footway cover in front of our home. C. (UK) OPENREACH refuses to give us Fibre Optic, says there is none in our area even though the poles and cables they installed literally run through our property and a functional junction box is at the end of our driveway. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. The thing is, this WAS the master box. Find out more. Where you are self-installing the Openreach equipment we will supply the ONT and the single ended internal fibre cable (ezbend) you need. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. Equipment includes (see images above): Wall mounted covers; Broadband cabinets; Tee boxes; Manhole covers. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. Please note that our BT Complete Wi-Fi discs have always been on loan to you, so these will need to be returned to us as well. 9mm core. We were informed that it is a BT line, and when we contacted BT about it, they advised us to speak with openreach. @Mark20 You will need to contact Sky to report this external fault. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. (deleted) Sat 06-Nov-21 12:44:55. It’s not just VM that would need to cable the area, but Openreach too, if it were an ISP that used OR that you wanted to use. Phone Line Issue and Openreach. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. Thanks for the reply. I recently bought a new build which came with Hyperoptic ready to go. You should report damaged phone lines to BT Openreach — if they are located outside the boundaries of your property. Device version - Fast 5364-3T8. 06 for each calendar day (after 2 working days) that your service is out of action. Hey LegalAdviceUK,. The issue is about how Openreach will treat customers at the time of PSTN switch off, who just have a telephone service and live in an area where there is an altnet FTTP service and at the moment no Openreach FTTP. Adding new electrical devices. Mar 13, 2023. 00L) + ; 2x Mini. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. Box furniture items slot into moulded pockets within the chamber, eliminating the need to cast-in fixings or drill on site. These lids cover boxes which generally contain small customer connections. Whatever the situation, a new provider should request that Openreach provide the service to your dwelling. 000. You can contact the company via their online virtual assistant or by phone. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. New service: 07701407770. Those wishing to submit their artwork have until midnight on April 20, with the shortlist set to be announced on April 30. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. Openreach has collected 90 reviews with an average score of 1. Openreach New Site Builder's Info Pack - Free download as PDF File (. The rules do differ depending on whether your property is served by the pole in question. How to report a damaged phone line. 10/09/12 - 22:29 #1. 16 July 2021. First, you need to determine where the Openreach master socket needs to be installed. 11 April at 4:13PM There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. Sadly a fair few of Openreach ’s ( BT) green broadband and phone street cabinets in Sheffield (England) are “ often targeted with graffiti . Then a cable from the FTTP box goes into the WAN connector on the back of the router. Front of house. If you’re a highways authority and you see faulty. Re: Manhole cover broken for momths. There can be a charge but Sky will explain that if it applies. Improve your internet connection, whether it’s slow or you can’t connect. ensure network is correctly handled during demolition. THIS IS THE SAME ITEM as fitted to millions of UK homes by BT Openreach. The engineer was told. I'm not sure I changed any FTTP soft-switch in the hub manager, I did a factory reset though - I'll investigate. 04 Sep 2021 11:04 AM. So even if it is a blocked duct that still may be encouraging. . In response the operator has joined with the Kelham Island and Neepsend Community Alliance (KINCA) to turn a number of them into “ works of art ” instead. If you wish, a member of our security team will then be in contact with you. 4 seconds. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. My Openreach copper line has not been active for over 14 years and there's actually no internal master socket or cabling, it just ends at the junction box at low level on the front wall. 23-12-2018 1:46 PM. Use the pictures below to work out which one you have, then follow the instructions. Following pressure from MPs. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. If you’re using wi-fi, try a couple of devices. Having trouble with broadband or phone in your new-build home? Here are some things you can try. If you are installing the ONT opposite the cable entry hole, you will need to install a flush mounted single or double back box on the internal wall where the ONT is to be located. You can buy a simple form of this in most DIT outlets (B&Q, Wickes etc). Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. Charge. Power cycle method one: Unplug the power cable from the socket on the modem. The ONT will remain the property of. * All child exchanges served from the same parent, Whiteabbey exchange.